InkBlot Status Page - Home and Subscribe Feed Showing Limited Posts – Incident details

Hello

Clarifying that the latest status update is regarding a home feed issue that affected only 20~ accounts and has existed for more than 1 yr for those accounts. The current outage is an entire separate issue.

Making a new account will not fix the outage, we are working on a fix.

Those 20~ accounts that had been in contact with us for over 1 year have been reached out to already. If this is not you, please do not make a new account due to the outage this week 2/13/2024

Thank you

Hello Inksters and Blotsters!

We have been looking into this issue and have unfortunately determined that this bug is not something the team has the resources to look into, nor something we can recreate to troubleshoot. Additionally, it also seems to affect an extremely small number of users that had accounts or made accounts during a specific time period, and the time sensitivity of these accounts is not something we can recreate and test (and without something to test, we cannot troubleshoot further).

We strongly suggest any user who has been experiencing this issue to create a new account after deleting the previous affected one. To ensure full deletion and prevent new account issues, please feel free to contact our helpdesk for one of our support team members to manually delete the account in full so that your username and email can be used for your new account.

We sincerely apologize for this inconvenience; sometimes technology breaks in ways that our completely outside our control, despite our efforts to try and fix this.

We will no longer be updating this issue, and will be closing out tickets regarding this. Thank you for your understanding and patience!

We are currently investigating this incident.